Our Terms and Conditions
The following General Conditions apply to all bookings made through this website. Please read them carefully before making a reservation.
For the proper interpretation of these General Conditions, the following definitions apply:
DEFINITIONS
TRANSPORTES RAMIREZ BUS S.L., a Limited Liability Company governed by current Spanish legislation and registered in the Mercantile Registry of Las Palmas de G. Canaria with NIF ES-B35737766
“Customer” refers to the person who pays for the reservation.
“Passengers” refers to all passengers included in the reservation whether or not they are expressly named.
“Reservation holder” means the first passenger listed in the reservation.
“Transport operator” means the professional transportation service provider who will carry out the transfer.
“Reservation” means the booking of transportation services made with us.
“Transportation service” means any service provided by us for the transportation of passengers by road and includes any other service provided by us related to or resulting from that transfer.
“Booking confirmation” means the written confirmation of the reservation that we will send to you by email.
“Contract” refers to the reservation, these General Conditions, and any other conditions applicable to the reservation.
“Conditions” refers to these General Conditions.
“Website” refers to https://www.transfergc.com and any other website owned or operated by us.
WHO WE ARE
We provide transportation management services for both individuals and groups. We operate under the brand "Transportes Ramírez Bus S.L", which is our exclusive property.
For commercial purposes, we have the phone number +34 608 64 78 76 and operate through the website https://www.transfergc.com. To provide our services, we work with transport operators who offer professional transportation services for passenger transfers, or who act as agencies with legal capacity to offer transportation services and hold all necessary licenses and permits according to the applicable legislation for conducting this activity.
The transportation service will not be considered a package tour as defined by Council Directive 90/314/EEC of June 13, 1990, or by Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Protection of Consumers and Users, as well as other complementary laws. Therefore, the company does not operate as a travel agency under any circumstances.
Before requesting a service offered on our website, please ensure that you have read and understood these General Conditions, as they will govern any subsequent contract. By making a reservation, you confirm that you have read these Conditions and that you have the legal capacity to accept them on your own behalf and on behalf of all passengers. If you have any questions about any of the contractual conditions, please contact our Customer Service before proceeding with the reservation process. If you do not agree with any of the obligations arising from these Conditions, unfortunately, you should not make any reservations with us.
ONLINE RESERVATION PROCESS
The person making the reservation must be over 18 years old and is responsible for following all steps of the online booking system, ensuring that all provided information is accurate and complete, and making the full payment.
Transportes Ramírez Bus S.L. is responsible for transactions on the website. Credit card details are entered on a secure page and transferred using SSL technology.
Once the contract is formalized with Transportes Ramírez Bus S.L., the company will carry out all necessary procedures to organize the requested services.
The contract will be binding for the parties only when you receive your transfer confirmation by email. If the transport operator cannot provide the requested service, the customer will be informed, and the total amount will be refunded using the same payment method, with the company being released from any other obligations to the customer.
The customer must confirm the receipt of our notifications. If confirmation of receipt of the email is not received, the records stored on our email server will be considered sufficient proof of receipt.
Our confirmation message of payments and charges made by the customer will not be considered as proof of the existence of a binding contract.
You must print and have the booking confirmations ready to present to the transport operator so that the driver can examine them. If the reservation holder does not present the confirmation, the transport operator may not provide the service. We recommend that you print and bring all communications with the company in addition to the transfer confirmation.
Minors are expressly prohibited from requesting services from the company, and their parents, guardians, or legal representatives must contact us immediately if a minor has booked a service with us to cancel it. Minors must always travel accompanied by an adult passenger.
PAYMENT
We accept credit cards (Visa, MasterCard), debit cards (Visa/Delta, Visa/Electron), and payment by card or in cash upon arrival at the airport.
In both cases, the charge will be made in Euros.
CHANGES
The information contained in the transfer confirmation includes:
• Pickup time
• Flight
• Reserved destination
• Pickup point
• Accommodation address
Any changes affecting this or other data must be communicated by email to info@transfergc.com. You can also do this from the website by using the blue icon at the bottom of the page or by clicking the email icon at the top right of the page, no later than 2 days before the service date, and will only be considered effective once verified by the transport operator and confirmed to the customer by email.
CANCELLATIONS BY THE CUSTOMER
Any cancellation of the contract must be made by email to info@transfergc.com. You can also do this from the website by using the blue icon at the bottom of the page or by clicking the email icon at the top right of the page. Both a separate transfer service and a complete reservation that includes more than one service can be canceled.
If we receive your cancellation request more than 48 hours before the pickup time of the transfer service you wish to cancel, the full amount corresponding to this transfer will be refunded within one week.
In this case, we will send you an email with the cancellation confirmation so you can use it to claim the amount from your tour operator, airline, or insurance company.
No amount will be refunded if the cancellation occurs less than 48 hours before the scheduled time of the transfer service you wish to cancel.
LAST-MINUTE BOOKINGS
Depending on the route and time of year, our free booking period ranges from 0 to 48 hours (or more in some particular cases) before the start of the transfer service. If you need to make a last-minute reservation, please do so by email to info@transfergc.com. You can also do this from the website by using the blue icon at the bottom of the page or by clicking the email icon at the top right of the page. Please note that our cancellation policy will apply regardless of the date and time the reservation was made.
CHANGES AND CANCELLATIONS ON OUR PART
If the transport operator is forced to make any significant changes to the service conditions or to cancel the service, we will inform you as soon as possible.
We will do our best to adhere to your preferences regarding the chosen vehicle; however, in some cases, it may be necessary to assign an alternative vehicle for operational or safety reasons.
In extraordinary cases, we may need to cancel your reservation. The full amount of the reservation will be refunded, and this refund will cover all obligations to the customer arising from such cancellation. In any case, we will make the necessary efforts to find viable alternatives to any confirmed reservation that we need to cancel.
CHILD SEATS
If you book a private transfer, we recommend using a booster or baby seat for passengers under 12 years old or shorter than 135 cm for safety reasons.
It is the reservation holder's responsibility to ensure that the child is properly secured in the seat. The company will not be liable for any incidents resulting from improper use or incorrect installation of the retention system.
We will do our best to ensure that the transport operator provides the seat or booster if it has been booked.
CHILD RATES
All children and infants, regardless of their age, will be considered to determine the vehicle capacity to be used, and therefore must be included in the total number of passengers when making the reservation.
ADDITIONAL STOP RESERVATION
During the booking process, you will have the option to book an additional stop if you need to pick up or drop off keys or if your group is spread across more than one accommodation. The address of the additional stop must be located in the same destination as the main stop. The maximum duration of this additional stop will be 5 minutes.
TRAVEL INSURANCE
We strongly recommend that you purchase travel insurance suitable for your needs. Please read the contract carefully and print the documentation to carry with you when traveling. Adequate travel insurance will protect you against a range of risks that are beyond our control.
OUR RESPONSIBILITY
In case of non-compliance with these conditions, we will only be responsible for damages or losses that are directly attributable to our breach or negligence, and at most for the total amount paid by you. We are not responsible for damages or losses that are not directly attributable to us or those caused by accidents, force majeure, or legal or administrative requirements.
We are not liable for incidents that occur during the service provision, specifically illnesses, personal injuries, or death, unless they are a direct result of our negligence.
This means that, under these conditions, we may accept liability if, for example, a passenger dies or suffers personal injury, or if the transfer service is not provided as contracted or is provided poorly as a result of our inability or the inability of our employees or transport operators to provide the transportation service you contracted using reasonable knowledge and professionalism. Please note that it is your responsibility to prove this lack of knowledge and professionalism if you wish to make a claim for damages or compensation.
DELAYS
Due to the nature of the transfer services, we cannot be held responsible for delays caused by events beyond our control, such as traffic jams, weather conditions, strikes, or force majeure. We do not guarantee pick-up or arrival times, although we will make every effort to adhere to the agreed schedule.
COMPLAINTS
If you have any complaint or issue regarding our services, please contact us immediately by email at info@transfergc.com. You can also do this from the website by using the blue icon at the bottom of the page or by clicking the email icon at the top right of the page. We will respond to your complaint within 7 working days.
DATA PROTECTION
The personal data provided during the reservation process will be processed in accordance with the applicable data protection regulations. Please review our Privacy Policy for detailed information about how we handle your personal data.
JURISDICTION
Any disputes arising from the interpretation or execution of these General Conditions will be subject to Spanish law. For disputes that cannot be resolved amicably, the courts of Las Palmas de Gran Canaria will be competent.
18. FORCE MAJEURE
Neither party shall be held liable for any failure to perform its obligations under the Contract if such failure is due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, acts of terrorism, strikes, or other disruptions. In such cases, the affected party must promptly notify the other party of the occurrence of the force majeure event and its anticipated impact on the performance of the obligations under the Contract.
19. MODIFICATION OF CONDITIONS
We reserve the right to modify these General Conditions at any time. Any changes will be communicated to you via email or through our website. Your continued use of our services following such modifications constitutes acceptance of the updated General Conditions.
20. SEVERABILITY
If any provision of these General Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid, illegal, or unenforceable provision will be deemed modified or limited to the extent necessary to make it valid, legal, and enforceable.
21. ENTIRE AGREEMENT
These General Conditions, along with the Booking Confirmation and any other documents incorporated by reference, constitute the entire agreement between the parties and supersede all prior agreements, understandings, and representations, whether written or oral, regarding the subject matter of the Contract. Any modifications or amendments to this agreement must be made in writing and signed by both parties.